Privacy statement
Last updated:
10-01-2022
Woub B.V., based at Linnewever 10, 2292JH Wateringen, is responsible for processing personal data as described in this privacy statement. We take your privacy very seriously and ensure that the personal data you share with us is handled carefully. In this privacy statement, we explain how we do so. If you have any questions, you can contact us at info@woub.chat
This privacy statement was last amended on 10-01-2022
Our processing complies with the requirements of privacy legislation. We therefore promise that:
– We are transparent about how and why we process your personal data
– We do not keep your personal data longer than we need it
– We do not sell your personal data without your consent
– We use appropriate technology to protect your personal data
– You retain a high degree of control over your personal data
– We are accessible and available if you wish to communicate with us about your privacy at Woub
How we process data you provide
To use our services, a Woub account must be created. When you do this, we ask for personal data about you or your employees, such as first name, surname and email address. You can choose not to provide this information, but you will then be unable to use our services. Your data is anonymised where possible so that you cannot be identified. When you add employees through our platform, we may collect information about those employees, such as how they use our services and how they use Woub. Providing this information is optional.
How we process usage data
We collect data on how you use Woub, such as which web page URLs and app screens you visit and which actions you take. This is done in the following ways:
Device data
We collect device-specific data, such as device type, operating system version, unique device IDs and mobile network data,
Server log files
– Details of how you use our service, such as search queries.
– IP address.
– Cookies that can identify your browser or Woub account.
– Device event data, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your visit and the referring URL.
Local storage
We may collect and store data, including personal data, locally on your device, such as browser web storage and application data caches.
Cookies
We use various technologies to collect and store data when you use Woub, potentially including cookies or similar technologies to identify your browser or device.
How we use your data
When you contact Woub support, we record your messages to help resolve the problems you experience. We may use your email address to inform you about our services, for example to tell you about upcoming changes or improvements.
Accessing, amending or deleting data
You have the right to access, correct or delete your personal data. You also have the right to withdraw any consent to data processing or object to Woub processing your personal data, and you have the right to data portability. This means you can ask us to send the personal data we hold about you in a computer file to you or another organisation you specify.
You can send a request to access, correct, delete or transfer your personal data, or a request to withdraw your consent or object to the processing of your personal data, to info@woub.chat
We would like to point out that you can lodge a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens.
How we protect personal data:
The personal data described above is kept for as long as necessary to provide you with a good service. We then retain data for a maximum of two further years for the statistical purposes described. The data is subsequently deleted unless a legal obligation requires longer retention, such as the seven-year tax retention period for payment data.
Cookies
We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you believe your data is not properly protected or there are signs of misuse, please contact info@woub.chat. We have taken the following measures to protect your personal data:
– Our employees' servers and devices have up-to-date security software, such as antivirus software and a firewall.
– We only send your data over secure internet connections. You can recognise these by ‘https’ in the address bar and the padlock symbol.
– Access to personal data from mobile devices is restricted and actively monitored.
– All Woub employees with access to personal data are trained to handle your data carefully.
Cookies used by Woub
A cookie is a small text file stored in the browser on your computer, tablet or smartphone when you first visit this website. We use four types of cookies.
First, necessary cookies with a purely technical function ensure the website works properly. Statistical cookies collect anonymised data on the use of our website and help us optimise it. Preference cookies help remember your preferred settings. Finally, we place marketing cookies that track your browsing behaviour. On your first visit to our website, we informed you about these cookies and asked for your consent to place them. You can also opt out of cookies from all websites by setting your internet browser not to store cookies. You can delete all previously stored information through your browser settings too. If you disable these cookies in your browser, you will no longer be able to use all Woub features. This may make your experience of the site less satisfactory.
You can find the cookies we use in our cookie statement
Changes to the privacy and cookie policy
Our privacy and cookie policy may be expanded or amended in the near future. We therefore recommend checking this page regularly for changes. If these changes are very significant, we will ensure they are communicated clearly and prominently. [Version 1.2 – January 2022]
Security measures
Woub uses Cloudflare to secure its web infrastructure. AWS Security Groups and Network ACL are used to restrict access to Woub's systems. Public access is limited to ports 443 and 80 on the load balancers for public traffic. Monitoring systems detect various types of attacks and notify the Woub team.
Data centres and data locations
Woub is hosted on the Amazon Web Services (‘AWS’) EC2 platform. The physical servers are in AWS's EU EC2 data centres. AWS currently holds certifications for compliance with ISO/IEC 27001:2013, 27017:2015 and 27018:2014, is certified as a PCI DSS 3.2 Level 1 Service Provider, and undergoes SOC 1, SOC 2 and SOC 3 audits with six-monthly reports. Further details of AWS's compliance programmes are available on the AWS website: https://aws.amazon.com/security/ . All user data is stored within AWS's EU regions, mainly in Germany.
Backup policy
Data stored in Woub is backed up regularly. A full database backup is made once every 24 hours and retained for 3 days. All backups are encrypted and stored in several geographically separate locations. Files uploaded to Woub are handled differently. Backups are made using Amazon S3's internal redundancy mechanism and stored in multiple locations. More information is available on the AWS website: https://aws.amazon.com/s3/
Operations
Woub is designed to keep the cloud service running even if the primary underlying infrastructure fails. Each Woub component has a secondary service running concurrently with mirrored data at a different AWS location from the primary server. Because reliable access to your company's important projects and data is crucial, Woub is designed to withstand the failure of a single availability zone without prolonged service interruptions. In the unlikely event that two Amazon EC2 availability zones experience prolonged service interruptions, Woub will recover in an alternative EC2 availability zone with limited service interruption.
Uptime
Over the past two years, Woub has achieved 99.9% uptime. All incidents or maintenance activities are communicated on the Woub status page: https://woub.statuspage.io/
